Account & Data Deletion

You can delete your Paydaşım account and personal data at any time. This page explains how to request deletion and which data is removed.

One exception: if you are still actively managing a property, you must first transfer that management to another resident/manager, or have your manager assignment removed, before deleting your account — otherwise the deletion cannot complete (so the property is never left without a manager).

1. Delete from the App (Recommended)

You can delete your account yourself in a few steps in the Paydaşım mobile app:

• Go to Profile → Security → Delete my account.
• After you confirm, your account and personal data are permanently deleted.

2. Request by Email

If you cannot access the app, you may also request deletion by emailing info@paydasim.com.tr from your registered email address with the subject “Account deletion request”. After verifying your identity, we complete the request within 30 days.

3. Data That Is Deleted

• Profile information such as name, email and phone,
• Notification records and device push token,
• Payment notifications you created and receipts/images you uploaded,
• Requests/issues and content you added.

4. Data That May Be Retained

Records that must be retained by law (for example financial records/receipts needed for the building's accounting integrity) may be kept for the statutory period. The link to your account (login and contact details) is removed, but the name printed on the receipt is kept for accounting integrity — these records do not become fully anonymous.

5. Contact

For questions about deletion, contact us at info@paydasim.com.tr. For your full data rights, see our KVKK Disclosure Notice and Privacy Policy.